Reference

Terms & Conditions for sarana 365

Our Terms & Conditions set the rules for opening, using and closing your sarana 365 account in Indonesia.

Indonesia account rulesWallet record checksPhone verification
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sarana 365 Terms & Conditions for sarana 365
POLICY HELP PATH

Where To Ask About These Terms

A clear contact path helps when a clause affects your account or a wallet record. Send your question through the support route linked near the cashier area and include your account phone number, the relevant policy point and any reference shown for DANA, QRIS or bank transfer. We use those details to locate the correct record without asking you to repeat the entire account history. If you are in Yogyakarta or elsewhere in Indonesia, the same written policy request path applies.

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Account questions

Ask about account opening, phone verification, duplicate details or a possible policy breach through our support route. Include the phone number attached to your account and quote the specific Terms & Conditions section so we can answer the right issue.

Wallet records

For a DANA, OVO, GoPay or QRIS reference, send the receipt code and account phone number through the cashier-linked support path. We can check whether the record matches your account, while the Terms & Conditions still control any resulting account action.

Access decisions

If a feature is unavailable, ask us which account rule applies and whether access depends on local law. We will keep the question tied to your account record rather than treating a general lobby message as a personal eligibility decision.

RECORDS AND SAFETY

What We Do With Policy Records

We handle policy records for a practical reason: matching the right account to the right request.

Account details

We use the phone number and account details you submit to identify your account during policy questions. Check those fields before access is granted, and contact support if a spelling or number is incorrect rather than creating another account record.

Device sessions

Our terms cover sessions on mobile browsers and larger screens. If a sign-in session looks unfamiliar, end it from your account path, change your login details and tell support which device behaviour you noticed.

Cookies

Cookies may keep a policy page, account step or session working as you move between screens. Your browser controls cookie storage, but turning it off can prevent verification or make the Terms & Conditions page fail to load correctly.

Wallet matching

A payment reference is checked against the account record, not treated as a separate right to access. This applies to QRIS, DANA, OVO, GoPay, virtual account and bank transfer references shown during an account request.

Retention requests

We retain records only as needed for account administration, policy checks, dispute handling and legal duties. Ask support what record a request concerns, and we will explain the available handling route under the applicable Terms & Conditions.

Change requests

To request a correction or clarification, contact us with your account phone number, the clause involved and the change you seek. We may ask for an account step before acting, so another person cannot alter your policy record.

Answers Before You Open An Account

These Terms & Conditions answers cover the questions we expect before an Indonesian account is opened or a policy concern is sent to support. Read the relevant answer alongside the full wording above, especially when your question involves phone verification, a wallet reference, device access or local eligibility.

They cover account opening, phone verification, login security, wallet references, policy contact requests, data handling and access decisions. They also explain that access depends on local law, so a feature may not be available in every supported Indonesia region.

Yes, phone verification is an account step covered by these Terms & Conditions. Use a number you control and keep it current. If the code or account record does not match, contact support instead of opening a second account.

A DANA or QRIS receipt helps us identify a payment record, but it does not replace the account rules or confirm eligibility. Send the reference with your account phone number when asking support to check a mismatch.

You can request a correction through the support route linked near the cashier area. State the account phone number, the incorrect field and the requested change. We may complete an account check before changing a record.

The same Terms & Conditions apply on a mobile browser and on a larger screen. Session checks, cookies and phone verification can affect the device path, so keep your login private and report an unfamiliar session to support.

Access may be restricted when account details cannot be matched, login security is at risk, a policy condition is breached or eligibility depends on local law. Where local law permits, we may also close access after a confirmed breach.

Use the support route near the cashier area and quote the decision, account phone number and relevant Terms & Conditions section. Include a DANA, OVO, GoPay, QRIS or bank reference only when it relates to the question.

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